FAQs
General Questions
Who can place orders in the Syunogirl shop?
The Liasot shop is a worldwide storage supply store, so we do ship worldwide.
Which payment methods can I choose from?
At the moment you can use one of the following payment methods: Credit Card (Visa, Mastercard, and American Express), PayPal.
What happened if I receive a defective package?
Send a picture of the package to service@Syunogirl.com for further assistance.
How long takes for my order to ship?
It shows at the important announcement.if there are special situations, we will send you an email. Moreover, we are not working during weekends.
What is my order status? How to track my order?
After you placed your order, you will receive a confirmation email, and then after your order shipped, you will receive another email with the relevant track and trace number. If you have lost the email or filled in the wrong email address please contact service@Syunogirl.com or click here to find out more
What happens if I filled in the wrong email address, shipping information, etc?
Please fill in the correct information with your order, because a wrong or miss-spelled email address will lead to missing information on your order. liaot will not be able to contact you. Wrong shipping address will lead to a failed delivery of your package, especially when it is related to the country, postcode as well as apt, or house number, please double check your shipping information while you filled in. If you found something wrong please contact [email protected] as soon as possible, once the order has been sent out, all the costs will be on the customer's duty.
I am living in XXX country, how long does the shipment take？
For order value under USD $199, the order will be sent by paid standard shipping, for further detail and more info click shipping policy here.
For an order value over USD $199, I will send with free expressed shipping inc FedEx, DHL, or USPS, but Russia, Brazil, and some countries are not on this list.
Why am I not receiving e-mails regarding the order status from Liasot?
The e-mails sent by us may have landed in your spam folder. This might be the result of your personal settings of your mailbox. In this case, please accept messages from us in your mailbox or save our e-mail address in your contacts.
Besides email, where I can get in contact with Syunogirl?
Facebook: https://www.facebook.com/profile.php?id=100089163680421
Questions About Products
What materials are used in Syunogirl's products?
Syunogirl products are made using natural materials, which have their own unique characteristics and variations in color, grain, mineral streaks, etc.
Will the product I receive look exactly the same as what I saw online?
Due to the natural variations in natural materials, the product you receive may not look exactly the same as what you saw online. However, this is not a quality issue.
How can I ensure the quality of Syunogirl's products?
Syunogirl takes great care to ensure the quality of our products. Each product is crafted using the highest quality natural materials and inspected to ensure it meets our standards before being shipped to our customers.
How can I clean and maintain my Syunogirl product?
Please refer to the care instructions included with your product or contact our customer service team for more information on how to clean and maintain your Syunogirl product.
